---
title: "Failed Logins"
slug: "failed-logins"
updated: 2021-06-16T21:44:48Z
published: 2021-06-16T21:44:48Z
canonical: "help.infoodle.com/failed-logins"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.infoodle.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed Logins

We have extended the login support such that frequent invalid username / password combinations will now trigger a **reCAPTCHA** tick box to check you are a human! This is simply for increased security.

![reCAPTCHA.png](https://cdn.document360.io/d198920d-a212-4177-85f9-e1abc92e7ab3/Images/Documentation/reCAPTCHA.png){height="" width=""}

**What do I do if I get this screen?**

Simply tick the box and attempt to login in again.

![reCAPTCHAticked.png](https://cdn.document360.io/d198920d-a212-4177-85f9-e1abc92e7ab3/Images/Documentation/reCAPTCHAticked.png){height="" width=""}


If you still struggle to login then click the **Forgot your password?** button to reset your password or [contact us](https://www.infoodle.com/contact){target="_blank"}.