---
title: "Stripe: Notification Emails"
slug: "stripe-notification-emails"
description: "When infoodle emails donors about delayed Stripe payments (confirmed, processing, failed), and how to customise the template via Edit Stripe configuration."
updated: 2026-10-17T04:34:16Z
published: 2026-10-17T04:34:16Z
canonical: "help.infoodle.com/stripe-notification-emails"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.infoodle.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Stripe: Notification Emails

## Set up Stripe Notifications

When a donor makes a payment there are two different ways the payment is processed:

1. **The bank returns a response immediately** e.g. for a Credit Card. In this scenario - no email notifications are sent out, the donor has already been informed of the status.
2. **The link between Stripe and the provider needs to be set up** and the donor is redirected to the provider's page. The status of the payment can take days before the payment is made. In this scenario - the donor, or administrator will not immediately know how the payment went. For this reason, emails can optionally be sent out.

This will only happen when the infoodle payment method has **payment notifications enabled**. This is important to check. For more information, see [Stripe Receiving Notifications](/v1/docs/stripe-receiving-notifications)

#### A payment has 3 different statuses.

- Confirmed - it was a success
- Processing - it is being setup with the bank
- Failed - a problem has happened

---

## Edit Stripe Email Templates

infoodle can use the email template without modifications. However, if you want to personalise it to your organisation, or the payment method, there is space for you to do this.

1. Click **Edit Stripe configuration** on the **payment methods** screen.

![Image](https://cdn.document360.io/d198920d-a212-4177-85f9-e1abc92e7ab3/Images/Documentation/image-SJQQZCQN.png)

The area that can be customised is shown at the bottom of the screen.

1. Then click **click to edit**  

![Image](https://cdn.document360.io/d198920d-a212-4177-85f9-e1abc92e7ab3/Images/Documentation/image-PAOZE4R5.png)

---

## Notifications for Recurring Payments

The first time a new payment is taken on a payment method for a donor, the donor is informed of the various