---
title: "Sync Groups"
slug: "sync-groups"
updated: 2026-07-13T02:00:07Z
published: 2026-07-13T02:00:07Z
canonical: "help.infoodle.com/sync-groups"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.infoodle.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sync Groups

## What is the Group Syncs page?
The Group Syncs page lets you review and fix group membership and settings across your entire site at once. It's in **Administration** → **Groups** and has five tools:

1. **Resync all groups** — fixes parent-child group membership mismatches
2. **Action status** — turns group availability in tasks on or off site-wide
3. **Content status** — turns group availability for content on or off site-wide
4. **Hibernation date** — pauses all groups (or reactivates them)
5. **Expiry date** — expires all groups (or reactivates them)

Because these changes affect every group on your site at once, **double-check before you apply** and warn other admins. There's no single-click undo — you must run the reverse action or restore from an export.
****
## Before you start
* **Update System information** role permission
* Access to the Administration area
****

## Resync all groups
**What it does**: Checks whether every member of a sub-group is also in the parent group above it. If not, it shows you who to add or remove.

**Common use case**: After moving sub-groups around, or when members are added to a child group but don't appear in the parent.

### How to resync
1. Open **Administration** → **Group syncs**
2. In the **Resync all groups** section, click **Review changes**
![Image](https://cdn.document360.io/d198920d-a212-4177-85f9-e1abc92e7ab3/Images/Documentation/image-HFCJ1A1I.png){height="100" width=""}
3. The page lists each group with additions and removals that would happen:
    * If in sync: "Your groups are in sync"
    * If issues exist: lists members to add to parents and members to remove
4. (Optional) Click **Export** to save the review (Excel or CSV) — keep this in case you need to manually re-add members
5. Tick **Process additions** to add members to parent groups where they're missing
6. Tick **Process deletions** to remove members from parent groups where they're orphaned
7. Choose how deletions should be handled (explained next to each option)
8. Click **Update**
9. Each membership change is logged in that person's audit trail

**Audit trail:** Yes — each membership change is logged per person

**Undo:** No direct undo. Re-running Resync will not restore deleted members. Use your export to manually re-add if needed.
****
## Action status (turn task availability on/off)
**What it does:** Sets whether groups appear when someone chooses who's responsible for a task.

**Effect on members:** None — members stay in the group.

|Action|	Result|
|---|---|
|Make all groups available in action tasks|	Groups appear in task dropdowns
|Stop all groups being available in action tasks	|Groups don't appear in task dropdowns|

### How to change Action status
1. Open **Administration** → **Group syncs**
2. Scroll to **Groups have 2 settings for determining when they can be used**
![Image](https://cdn.document360.io/d198920d-a212-4177-85f9-e1abc92e7ab3/Images/Documentation/image-N20HIBS3.png){height="100" width=""}
3. In the **Action** dropdown, choose your option
4. Click **Apply**
5. The change applies to every group, including admin-only groups and groups you don't have access to

**Audit trail**: ✗ No — keep your own record before running

**Undo**: Run the opposite action (e.g., after "Stop all groups...", run "Make all groups...")
****
## Content status (turn content visibility on/off)
**What it does**: Sets whether groups can be picked to see notes, documents, and other content.

**Effect on members**: None — members stay in the group.

|Action|	Result|
|---|---|
|Make all groups available for content|	Groups appear in content dropdowns|
|Stop all groups being available for content|	Groups don't appear in content dropdowns|

### How to change Content status
1. Open **Administration** → **Group syncs**
2. Scroll to **Groups have 2 settings for determining when they can be used**
![Image](https://cdn.document360.io/d198920d-a212-4177-85f9-e1abc92e7ab3/Images/Documentation/image-ZBFK4M1K.png){height="100" width=""}
3. In the **Content** dropdown, choose your option
4. Click **Apply**
5. The change applies to every group, including admin-only groups and groups you don't have access to

**Audit trail**: No — keep your own record before running

**Undo**: Run the opposite action (e.g., after "Stop all groups...", run "Make all groups...")
****
## Hibernation date (pause all groups)
**What it does**: Sets whether all groups are hibernated (paused) or active.

**Effect on members**: Members stay attached. While hibernated, no new members can be added. The group still appears in reports.

|Action|	Result|
|---|---|
|To Yesterday|	Hibernates every group (pauses them)|
|Remove the hibernation date|	Reactivates every group|

### How to hibernate or reactivate
1. Open **Administration** → **Group syncs**
2. Scroll to **Groups have 2 dates to help reduce the list of groups to just those that are active groups**
![Image](https://cdn.document360.io/d198920d-a212-4177-85f9-e1abc92e7ab3/Images/Documentation/image-QF2UL7QZ.png){height="100" width=""}
3. In the **Hibernation** dropdown, choose your option
4. Click **Apply**
5. Confirm in the prompt that appears
6. The confirmation tells you how many groups were changed

**Audit trail**: ✗ No — keep your own record before running

**Undo**: Choose the opposite option and click Apply again
****
## Expiry date (expire or reactivate all groups)
**What it does**: Sets whether all groups are expired or active.

**Effect on members**: Members stay attached. While expired, the group drops out of reports and contact lists.

|Action|	Result|
|---|---|
|To Yesterday|	Expires every group|
|Remove the expiry date|	Reactivates every group|

### How to expire or reactivate
1. Open **Administration** → **Group syncs**
2. Scroll to **Groups have 2 dates to help reduce the list of groups to just those that are active groups**
![Image](https://cdn.document360.io/d198920d-a212-4177-85f9-e1abc92e7ab3/Images/Documentation/image-RU9CX592.png){height="100" width=""}
3. In the **Expiry** dropdown, choose your option
4. Click **Apply**
5. Confirm in the prompt that appears
6. The confirmation tells you how many groups were changed

**Audit trail**: ✗ No — keep your own record before running

**Undo**: Choose the opposite option and click Apply again
****
## Before you run any sync or bulk action
1. **Pick a time** when other admins aren't doing group work
2. **Export first** — for Resync, export the review. For the other actions, take a Groups report export or group settings export from Reports
3. **Test on one group** first (using the individual group edit page) if you're unsure of the effect
4. **Tell your team** — a heads-up prevents confused messages later
****

:::(Info) (Related pages)
[About Groups](/v1/docs/about-groups)
[Sub-groups](/v1/docs/subgroups)
[Hibernating or Expiring a Group](/v1/docs/hibernating-and-expiring-a-group)

:::