Xero Status
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Xero Status

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Article summary

During the conversations infoodle has with xero, there are a number of statuses that can occur. Most of them don't require any interaction from you.

The first thing to check is whether Xero themselves are having issues.

Xero status page

The following do require action by you and as such the Xero integration wont work until resolved:

StatusMeaning
Requires authenticationThere are occasions when the security keys between infoodle and Xero get mixed up. Its usually when Xero have stability issues, or are taking sites off line. Simply click the link provided and click 'check & authorise' - follow the prompts - and you should be back online.
Connection ForbiddenThis indicates that the connection with Xero has been disrupted. Causes may be a change of Xero Login Details or two-Factor Authentication, or an outage or other issue on the Xero side. To resolve this you will need to first Disconnect from Xero via the Xero Setup Page, then Reconnect using your Xero Login Details.

The following do not require any action because infoodle will retry at the next polling interval, therefore these states should really only last one or two polls (about 6hrs):

StatusMeaning
Site not available or Rate limit exceededXero has taken your site off line to do some work on it, or the maximum number of 'questions' infoodle can ask Xero in a rolling 24hr period has been exceeded.
Timed outXero took too long to respond with a message. Nothing to worry about!
Xero internal errorSomething odd happened on the Xero side. Nothing to worry about!
Bad requestSomething odd happened on the Xero side. Nothing to worry about!

The following do not require any action from you because infoodle support has been notified and we will be looking into:

StatusMeaning
URL Not foundThere are two reasons for this: a) The connection between infoodle and Xero is disrupted. infoodle is unable to determine where Xero is and so cant connect to it (DNS issues). infoodle will re-try during the next poll, or b) A record imported by infoodle doesn't match with Xero any more. This is rare and should not occur.
Xero not implementedSomething unusual and unexpected has happened during the conversation with Xero

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