During the conversations infoodle has with Xero, there are a number of status states that can occur. Most of them don't require any interaction from you.
During normal operation the Xero Status message to the right of the Transaction Processing - Configuration option will display OK.
When you select the Xero Setup page, the Status section will indicate that there is a connection to Xero and that the Last Message date and time is the current date and the time is within the last three hours (the infoodle - Xero update rate).
For example (from our demo site):
If the status message is not OK the first thing to check is whether Xero themselves are having issues. Check this page:
No connection to Xero
If the status message is one of the following, they require action by you and the Xero integration wont work until resolved:
| Status | Meaning |
|---|---|
| Requires authentication | There are occasions when the security keys between infoodle and Xero get mixed up. Its usually when Xero have stability issues, or are taking sites off line. Simply click the link provided and click 'check & authorise' - follow the prompts - and you should be back online. |
| Connection Forbidden | This indicates that the connection with Xero has been disrupted. Causes may be a change of Xero Login Details or two-Factor Authentication, or an outage or other issue on the Xero side. To resolve this you will need to first Disconnect from Xero via the Xero Setup Page, then Reconnect using your Xero Login Details. |
Connection to Xero but there is an issue
The following do not require any action because infoodle will retry at the next polling interval (every three hours), therefore these states should really only last one or two polls (about six hours):
| Status | Meaning |
|---|---|
| Site not available or Rate limit exceeded | Xero has taken your site off line to do some work on it, or the maximum number of 'questions' infoodle can ask Xero in a rolling 24hr period has been exceeded. |
| Timed out | Xero took too long to respond with a message. Nothing to worry about! |
| Xero internal error | Something odd happened on the Xero side. Nothing to worry about! |
| Bad request | Something odd happened on the Xero side. Nothing to worry about! |
Significant Xero connection issue
The following do not require any action from you because infoodle support has been notified and we will be looking into:
| Status | Meaning |
|---|---|
| URL Not found | There are two reasons for this: a) The connection between infoodle and Xero is disrupted. infoodle is unable to determine where Xero is and so cant connect to it (DNS issues). infoodle will re-try during the next poll, or b) A record imported by infoodle doesn't match with Xero any more. This is rare and should not occur. |
| Xero not implemented | Something unusual and unexpected has happened during the conversation with Xero |