Tracking Emails

Sending email is a complex technical activity and many servers and services are involved in successfully delivering an email from infoodle to your inbox. Infoodle will track the email status of each email sent out, and where possible whether the email is opened.

Once an email is sent by infoodle there are several things that can happen:

1. Sending fails.
This occurs when you have a bad email address that does not comply with the standard requirements, e.g. it does not have an @, or there are invalid characters. This will show in your history as a Fail and there should be a message explaining why its a problem. You can also see this on your dashboard if you have the widget added for Queues. These emails are not sent at all.

2. Emails bounce back.
This occurs when you have a validly formatted email address and so infoodle is able to send the email out but, when sending, a problem is detected. For example the person's email address does not exist any more. In this scenario you will receive a bounce-back email from their server giving you the information about why there was an issue. This email will be received by your normal email system.

3. Sending is successful.
This means infoodle has successfully sent the email to the person's email server and the hope is they then open it to read it! Depending on their email system (e.g. outlook or an iPhone etc) they will either be looking at the email with the images loaded (standard for gmail, iphone and many others), or not (standard for outlook and others), or the user has chosen to not show their images. If they have show images enabled, then infoodle is informed that the user has opened the email. This is tracked and recorded against that email. You can see this in the history both here, and in the users own history tab.

In the contact history you can see Show status link. Clicking this will show you a summary of how many emails were sent and the different status' of the emails e.g. opened, sent, failed.