Managing Email

There are a number of ways that you can manage your emails in infoodle.

In this document we will cover:

1. Your Inbox
2. Draft Emails
3. Sent & Scheduled Emails
4. Sending Errors
5. Inbox Settings
6. Your Signature(s)

Inbox

Your infoodle inbox will receive incoming email that has been directed to your infoodle inbox, either directly or in response to an email you have sent with the 'Reply to' set to be your infoodle mailbox.

From the inbox you can read and reply to/forward email by clicking on the appropriate Subject or Reply/Forward button.

To manage your inbox you can the Select Bulk Action dropdown menu (1) to Mark emails as Read or Unread, Remove them from your Inbox or Permanently delete them from infoodle.

Removed emails are only hidden from the main inbox view but can still be accessed by clicking the List Removed Emails button (2).

Drafts

Incomplete and/or unsent emails are saved into the draft folder as soon as you begin composing an email. Emails will only leave this folder once the email has been sent or deleted from this folder.

1. To delete a draft email, click the Trash icon (1).
2. To bulk delete, click the check boxes on the emails you wish to delete, go to Select Bulk Action and choose ‘Discard permanently from the drop-down menu (2).
3. To check all draft emails, click the box next to the drop-down (3).

Sent & Scheduled Email

Email that has been sent or scheduled to be sent in the future will be stored in the Sent mail folder.

Here you can view all sent and scheduled emails, the subjects, who the email was sent to, who can view the emails and which campaigns the emails are assigned to.
You can also view some Email statistics such as the Open and Bounce Percentages.
Using the action button, you can Edit, Forward or Delete emails and also access the Email Report page.

Sending Errors

The ‘Sending errors’ page displays a list of errors that have occurred while attempting to send emails, it also gives you information and tools to manage the errors.

Each line indicates an error that has occurred, with the second column ‘# Fails’ indicating how many times that particular error has occurred.

Use the spanner icon (1) to test the email address to see if there is an issue sending to that address.
Hover the mouse cursor over an error message to see a pop up with the error code information (2).
Use the Tick Boxes and Select Bulk Action dropdown (3) to Clear errors from the list, or to Deactivate the email address and Unsubscribe it from all emails.

Choosing the Deactivate option will bring up a confirmation window, click Yes to proceed or No to cancel.

Inbox Settings

The inbox Settings page allows you to view your Default infoodle mailbox, Setup an auto-forward to another infoodle registered email address, and view if any other infoodle account is forwarding emails to you. You can also set up Out of Office messaging here.

Signatures

You can Create, Edit and Delete email signatures from the Signatures Page as well as selecting a Default Signature to use.